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Customer Service Support/Call Center/Teleservice Operation

Program Description

Just the Facts

Customer Service Support/Call Center/Teleservice Operation. A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.

This program is available in these options:

  • Certificate / Diploma
  • Associate degree
  • Bachelor's degree

High School Courses

See the high school courses recommended for programs in this career cluster:

See the high school courses recommended for programs in this pathway:



Related Programs

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Contact

  • Email Support

  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900

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