Customer Service Support/Call Center/Teleservice Operation  Program Description

 
 
Customer Service Support/Call Center/Teleservice Operation. A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.

This program is available in these options:

  • Certificate program
  • Associate degree



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