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Interviewer Clerk

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AVG. SALARY

$36,030

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EDUCATION

High school (GED) +

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JOB OUTLOOK

Decreasing

Real-Life Activities

Real-Life Communication -- Solution

Here's how you could fill it out:

Incident Report

Name of Interviewer:
Your Name

Date:
Today's Date

Name of Respondent:
Mrs. Smith

Respondent's Telephone Number:
(xxx) xxx-xxxx

Time Call Placed:
10 a.m.

Time Call Completed:
10:23 a.m.

Describe the Incident:

Halfway through the telephone interview, the software program froze and would not allow me to enter any more data. I exited the program and reopened it. This time, I could not find the file that I had been working on. I do not know if any of the work was saved or if the entire file has disappeared.

Action Taken:
I apologized to the respondent and rebooked the interview for another time.

Signature:
Your signature

"Occasionally, there are forms to fill out. Perhaps something goes wrong with the computer. In these cases, there are procedures to follow," says Dottie Oliver. She is a phone center coordinator. "It will require a written report, filling out a form."


Contact

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  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900

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OCAP believes that financial literacy and understanding the financial aid process are critical aspects of college planning and student success. OCAP staff who work with students, parents, educators and community partners in the areas of personal finance education, state and federal financial aid, and student loan management do not provide financial, investment, legal, and/or tax advice. This website and all information provided is for general educational purposes only, and is not intended to be construed as financial, investment, legal, and/or tax advice.