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Real-Life Decision Making -- Solution

You find that the reporter was not at fault.

This is the real-life decision that ombudsman David Bazay would make.

"When you come across mistakes such as the person was called Mrs. Jones and she is actually Mrs. White, it is easy to make a decision that there was an error," says Bazay.

"It is much more difficult in determining fine errors of judgment, ones that concern fairness and integrity."

It was up to Mrs. Jones-White to notify the reporter that she didn't wish to be quoted. Because he identified himself as a reporter for a newspaper and took notes, he obviously intended to use the quotes. It was an unfortunate situation for Mrs. Jones-White.


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