Real-Life Decision Making -- Solution
You explain the policy to the man again and ask him to think about
it and call you back if he changes his mind.
You receive a call from the man the next day. He tells you that he has
thought about the moderate hike and decided that it would better suit his
family. He reserves a place for them on an upcoming trip that you are planning.
The day of the hike comes and you are the group leader. There are other
families on the hike as well, and the group is happy traveling at a modest
pace. The children are having fun with other kids their age. The trail you
are hiking does not have any particularly difficult passages and the group
easily hikes through the mountains.
"The primary responsibility for me is safety," says Fritz Moriarty, who
leads a tour company. "The well-being, safety and comfort of the clients
are of utmost importance."
Later that week, you lead the advanced hike that the man had wanted his
family to join. Without the family, all members of the group are at roughly
the same skill level. They are able to keep up a brisk pace and you lead
them to some challenging mountain passes. The experienced group members are
able to maneuver through the passes with skill.
Both groups have a positive experience and are happy with the challenge
the hike provided. Your office receives letters of thanks, and your boss
is pleased with how you organized the hikes.