Expand mobile version menu
  Skip to main content

Concierge

salary graphic

AVG. SALARY

$26,850

education graphic

EDUCATION

High school preferred +

job outlook graphic

JOB OUTLOOK

Increasing

Real-Life Activities

Real-Life Decision Making -- Solution

You tell Mr. Teller your opinion of this restaurant.

Two major skills a concierge needs to learn are tact and diplomacy, says Hage. "I would give the guest other suggestions," she says. Of course, a concierge should try to find out why they chose this particular restaurant. Did they see an advertisement on a bus? Was it recommended by a taxi driver? Once you determine where they heard about it, you use tact to steer them in another direction.

"We have the responsibility to send the guest to a good restaurant. If one of their nights is ruined, it eventually comes back to the hotel," says Glenn. One bad experience, such as a bad meal, can negatively affect a whole trip. That reflects on your job as concierge and on the hotel.

"I usually find that a bad restaurant doesn't last, however," adds Glenn.


Contact

  • Email Support

  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900

Support


Powered by XAP

OCAP believes that financial literacy and understanding the financial aid process are critical aspects of college planning and student success. OCAP staff who work with students, parents, educators and community partners in the areas of personal finance education, state and federal financial aid, and student loan management do not provide financial, investment, legal, and/or tax advice. This website and all information provided is for general educational purposes only, and is not intended to be construed as financial, investment, legal, and/or tax advice.