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Pool and Spa Operator

Real-Life Activities

Real-Life Decision Making

A customer with one of the biggest accounts at your pool and spa company asks you to come out to look at his spa. The filter is spewing gunk back into the water.

You know right away that this means there are holes in the filter. You have to give the customer an estimate on how much it will cost to fix. If you bid too high, you may lose the customer's business altogether. If you bid too low, it will cost you money to fix the filter.

You phone your dad, who is the boss of your company, to ask him what bid he would like to make. He says to bid $180 to do the job. You know the new filter is going to cost $150, and it may take you a few hours to install.

The estimate seems low, especially considering the work you'll be putting in. Do you come up with your own estimate for the job or do you use your dad's rather low estimate? What are you going to do?

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