Real-Life Communication
John went through your driving course only to fail his road test
at the end. Having paid $199.99 at the start and having spent three hours
a week for the past seven weeks in class or on the road practicing,
he seems to have simply expected to pass his final test.
Upon receiving
his failure notice, he says to you, "I'm sorry, I don't understand. I go through
your lousy course, I jump through all the hoops you want me to jump through
and, hey, I paid my money! I want answers!"
Here is the information
in your records:
| Student | John Scalp |
| ID | A51DD923666 |
| Written Test | 48/100 |
| Result | Fail |
| Road Test | 79/125 |
| Result | Fail |
Summary
| Test Section | Problem | Action | Final Result |
| Road | Excessive speed | 3 counts | 6 demerits |
| Road | Failure to stop at stop sign | 7 counts | 28 demerits |
| Road | Failure to use
turning signal | l4 counts | 12 demerits |
| Written | Failed examination | 48 percent | Failure |
"Communication is very important, as it is in any teaching job,"
says driving instructor John Wright. "People rely on us not only for our abilities
as driving experts, but also for our ability to convey to them what they're
doing right and wrong and how they can improve."
With the information
provided, write down what you're going to tell John in a nicely worded letter.