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Manual Lymph Drainage Therapist

Real-Life Activities

Real-Life Communication

You are a manual lymph drainage therapist working in a small outpatient clinic. Today, you have a new patient, Mrs. Smith. An oncologist (cancer specialist) has referred Mrs. Smith to you. She has undergone a mastectomy (breast removal) and is now experiencing severe swelling caused by radiation therapy.

You notice that Mrs. Smith is very embarrassed and ashamed because of the horrible scar and the swelling that her surgery and other treatments have caused. She gets tears in her eyes and does not want to remove the sheet that is covering her chest.

Which of the following responses do you give? Why?

1. Come on, Mrs. Smith. Take that sheet off. How do you think I can help you if you won't let me see the affected area? It's for your own good. I've seen scars like yours before, you know. You're not the first.

2. Oh, I feel so sorry for you, Mrs. Smith. These scars are terrible. I can't imagine how badly you must feel. It's just awful. How do you stand it?

3. I understand that this is difficult for you, Mrs. Smith. You have gone through a lot lately. Please take your time and when you feel ready, we'll go ahead with the treatment.

What do you say?

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  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900

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