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Manual Lymph Drainage Therapist

Real-Life Activities

Real-Life Communication -- Solution

Number three is the best response. It acknowledges the patient's emotional pain and demonstrates respect. It is empathetic. This statement shows the patient that you understand, but you do not go overboard with sympathy.

Number one is not a good response because it shows no empathy or respect for the patient's state of mind. It will not help the patient trust you and her sense of shame and embarrassment will not be reduced.

Number two is not a good response because it is too sympathetic. It will make the patient feel worse, not better.

"A lot of interpersonal skill is required when treating patients," says therapist Robert Harris. "Many patients have gone through disfiguring operations, for example. The therapist must be able to deal with the patients tactfully and with empathy."


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