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Hotel/Motel Clerk

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AVG. SALARY

$23,880

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EDUCATION

High school (GED) +

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JOB OUTLOOK

Increasing

Real-Life Activities

Real-Life Communication -- Solution

Here are the answers, according to industry experts:

  1. True -- Always identify the hotel, who's speaking, and speak with a smile in your voice.
  2. False -- Don't apologize. Instead, listen to their complaint without interrupting or arguing with them, then see what you can do to fix the problem.
  3. True -- Even if their request appears impossible, try to offer an alternative rather than say it can't be done.
  4. True -- Addressing guests by name adds a personal touch. If their name is hard to pronounce, ask them how it's said and repeat it.
  5. False -- Always explain the charges to guests. That way, they will feel more comfortable about their stay and they'll be more likely to return.

Contact

  • Email Support

  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900

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OCAP believes that financial literacy and understanding the financial aid process are critical aspects of college planning and student success. OCAP staff who work with students, parents, educators and community partners in the areas of personal finance education, state and federal financial aid, and student loan management do not provide financial, investment, legal, and/or tax advice. This website and all information provided is for general educational purposes only, and is not intended to be construed as financial, investment, legal, and/or tax advice.