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Medical Assistant

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AVG. SALARY

$34,740

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EDUCATION

1-2 years post-secondary training

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JOB OUTLOOK

Increasing

Real-Life Activities

Real-Life Communication -- Solution

A co-worker is having difficulty dealing with patients. You think that he just doesn't know the proper etiquette for greeting people and making them feel comfortable. He is grateful for information you give him about proper etiquette. Below are the answers he gave to the questions. How did you do?

  1. When a patient enters the room, the assistant should stop work, look directly at the patient and give her full attention during the greeting.
  2. If the medical office assistant is on the phone at the time, a glance at the patient or a nod of recognition is important to let the patient know that you have seen her.
  3. Knowing a patient's name can go a long way to boost the patient's self-confidence and help her feel more comfortable.
  4. The general attitude in the office should be that the patient is expected, is welcome and the office is prepared for her visit.

Contact

  • Email Support

  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900

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OCAP believes that financial literacy and understanding the financial aid process are critical aspects of college planning and student success. OCAP staff who work with students, parents, educators and community partners in the areas of personal finance education, state and federal financial aid, and student loan management do not provide financial, investment, legal, and/or tax advice. This website and all information provided is for general educational purposes only, and is not intended to be construed as financial, investment, legal, and/or tax advice.