Real-Life Decision Making -- Solution
You make the changes the company wants.
This is the real-life decision made by perfumer Claudette
Belnavis.
If a customer insists on making the fragrance stronger, "then you have
to give them a stronger fragrance," Belnavis says. "We come across that a
lot, because it's never strong enough."
As a perfumer, your fine-tuned sense of smell and your judgment are not
always appreciated. To win contracts -- and thereby earn money -- you have
to do what the customer wants.
Often, several fragrance companies will compete to earn a contract. The
customer will choose the fragrance company with the scent they like best.
You can't win the contract by arguing.
"You could put years of resources, and hundreds of thousands of dollars
sometimes, behind a product," Belnavis says. "And [sometimes] at the end you're
not selected. You just don't get paid for all that work."