Real-Life Decision Making
With all the new technologies arriving on the scene, multimedia products
have some incredible features. Many customers get pretty enthusiastic when
they see a project coming together.
Imagine that you're a multimedia specialist working on a website for a
new clothing manufacturer called Energy Outerwear. Your contract with them
is project based, meaning you agreed to provide a website with certain features
for a fixed price.
You're in a progress meeting with Energy's marketing executive, outlining
what your team has come up with so far. Your client's eyes widen as he sees
your colorful graphics, quick animation and funny sound clips. Obviously,
the possibilities of multimedia were greater than he had ever dreamed.
"Wow," he says enthusiastically. "This is the greatest thing I've ever
seen. Can you include these, too?" He hands you piles of extra pictures.
He then pulls out a notepad and starts brainstorming ideas to make the
website even better.
You smile, but your heart is sinking. It's great that your customer is
so impressed with your product, but you've already signed a contract with
Energy Outerwear that specifies the amount of time and work your multimedia
company will put into their website. Adding his extra ideas could take days,
possibly weeks. It would end up costing your company money to make the additions
to the website.
But the marketing executive is your customer and you don't want to flat
out refuse him. You pride your company on its excellent customer service and
you don't want to jeopardize your working relationship with Energy Outerwear.
You want to please your customer, but you're afraid that it will cost you
too much money.
What will you do?