Real-Life Decision Making -- Solution
You reduce Ruth's hours so that Joe can continue to earn a decent
living.
After all, she is young, new to the company and single. She doesn't have
the same living expenses as Joe.
Ruth is heartbroken to hear that her full-time job is being reduced to
part time, but Joe is happy.
In a few weeks, you find a note from Ruth's lawyer on your desk. She believes
she was mistreated and is planning to look into the issue. Meanwhile, Joe
is having difficulty adapting to office work, and his co-workers are complaining
about all the mistakes he is making.
It's essential for benefits coordinators to follow policies
that are consistent and fair, says benefits manager Paul Nerland.
"You want to be careful that that's in the best interests of the company,
because that to me is your role," says Nerland. "We do care about Joe... but
at the end of the day your responsibility... is to the company and to the
best of all employees, not just one."