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Banking Customer Service Manager

What To Learn

High School

What high school courses should you take if you're interested in this career? Get your answers from the Business Management and Administration cluster Administrative Services pathway.

Insider Info

Additional Information

If you're interested in this field, try getting a job at a bank or another financial institution. Many customer service managers started their careers as tellers and say it's a great way to get a feel for the banking business.

"Try looking for a summer job in a bank. Banks sometimes hire students to replace people who go on vacations at this time of year," says Karen Holland, a customer service manager from Salt Lake City, Utah.

Getting started in banking generally means accepting a part-time, entry-level job -- usually as a teller or customer service representative. From there, management hopefuls will have to draw on people skills, computer skills and enthusiasm to carry them to the top.

Increasingly, banks are looking for advanced education. "Get a degree, get your foot in the door, then make an impression," says customer service manager Marge Fisher.

Yet employers aren't just looking for commerce grads.

"Banks hire graduates from a variety of programs," says Marie Gohier, manager of corporate recruitment for one bank. "Computer science, arts, communication, even science and agriculture degrees are all applicable to careers in banking."

Contact

  • Email Support

  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900

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OCAP believes that financial literacy and understanding the financial aid process are critical aspects of college planning and student success. OCAP staff who work with students, parents, educators and community partners in the areas of personal finance education, state and federal financial aid, and student loan management do not provide financial, investment, legal, and/or tax advice. This website and all information provided is for general educational purposes only, and is not intended to be construed as financial, investment, legal, and/or tax advice.