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Credential Verification Specialist

Real-Life Activities

Real-Life Decision Making

Working as a credential verification specialist involves processing plenty of paperwork and maintaining many, many employee files -- even in a small hospital. But situations occur that help make the job interesting, as well, says Cindy Carrol. She is a former verifications manager.

An example is when documentation is missing and repeated phone calls to the physician or clinical staff go unanswered. "Though her job may be on the line, this doesn't seem to have an impact until you put it in writing," she says.

You are a credential verification specialist at a mid-sized medical center. You work in a department with three verification specialists..

You are a credential verification specialist at a mid-sized medical center. You work in a department with three verification specialists.

Your phone call to her went unanswered. One of the other credential verification specialists in the department also left messages and spoke with the doctor to request this important document.

A phone log in her file shows the following contacts:

1/6 -- 11 a.m.

T.K. left message on Dr. Burg's voice mail at the hospital notifying that rpm will expire before end of month, need updated doc

1/8 -- 7:30 a.m.

T.K. spoke with Dr. Burg -- rpm to come

1/31 -- 2:15 p.m.

D.L. spoke with Dr. Burg -- rpm expires as of today, need updated

2/2 -- 4:20 p.m.

D.L. left message -- legal problem for Dr. Burg to prescribe meds when updated rpm is needed

What do you do?

Contact

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