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Credential Verification Specialist

Real-Life Activities

Real-Life Decision Making -- Solution

You write Dr. Burg a letter that explains you are placing her file on hold and forbidding her to prescribe medications until the file is updated.

This is probably the best option. You are firmly reminding the doctor that she is placing the hospital in legal risk by continuing to practice without this important document being current.

You tell her to contact you if she needs help obtaining current documentation, and give a copy of the letter to your supervisor for future action, if necessary.

Mark Sumner is a credential verification specialist. "When he or she is notified that their file will be put on hold until the missing items have been received," he says, the documents are usually provided quickly.


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OCAP believes that financial literacy and understanding the financial aid process are critical aspects of college planning and student success. OCAP staff who work with students, parents, educators and community partners in the areas of personal finance education, state and federal financial aid, and student loan management do not provide financial, investment, legal, and/or tax advice. This website and all information provided is for general educational purposes only, and is not intended to be construed as financial, investment, legal, and/or tax advice.