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Hotel/Motel Manager

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AVG. SALARY

$57,810

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EDUCATION

High school (GED) +

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JOB OUTLOOK

Stable

Real-Life Activities

Real-Life Decision Making -- Solution

You decide to give the customer a refund.

The nerve of this customer, you think to yourself. However, you swallow your anger and offer to give him a full refund for his room.

You suggest he call the front desk during his next visit to request a delivery time for his breakfast. The customer is pleased and says he will be back again soon.

This is the real-life decision made by hotel manager Leslie Donaldson.

"I know this saying gets beaten to death at times, but in the service industry, the customer is always right," says Donaldson.


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OCAP believes that financial literacy and understanding the financial aid process are critical aspects of college planning and student success. OCAP staff who work with students, parents, educators and community partners in the areas of personal finance education, state and federal financial aid, and student loan management do not provide financial, investment, legal, and/or tax advice. This website and all information provided is for general educational purposes only, and is not intended to be construed as financial, investment, legal, and/or tax advice.