Real-Life Communication
As a telephone operator, your main form of communication is obviously
the telephone. But communication is also handled "in person, by fax, e-mail,
first class mail, interoffice mail and international mail," says operator
Patty Jobs.
You work in a large legal firm. You know it is very important
that you are kept up to date about what is happening in each department. You
must also keep a strict code of confidentiality.
"There is a privacy
law, and we have found that there are some people who have enough background
on others to use the information against them," says Jobs. "We answer from
3,000 to 6,000 calls on a good day. It takes time to learn about all the resources
to find the answers to everything. Many times, other departments don't
let us know important information. This creates problems."
Jobs and
her co-workers try to keep a handle on the information by using communication.
"We send out newsletters to let them know we need to be notified of things
or events that people will be calling in to ask about," she says.
Write
an article that could be put into your newsletter, asking for interdepartmental
help when it comes to notifying you about what is going on in each department.
Keep it one or two paragraphs long.