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Bill and Account Collector

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JOB OUTLOOK

Stable

What To Learn

High School

What high school courses should you take if you're interested in this career? Get your answers from the Finance cluster Banking Services pathway.

Beyond High School

Here's a list of programs that you should consider if you're interested in this career:

Education Level

Education training and experience are required at different levels for success in different occupations.

High school (GED), plus on-the-job training

Most bill and account collectors are required to have a high school diploma, although some employers prefer applicants who have taken some college courses. Once hired, workers usually receive on-the-job training.

Insider Info

Additional Information

"I would recommend that you practice collection calls," says collection clerk Michelle Dunn. "Debtors are always coming up with an excuse that will throw you. You need to be prepared. I would also recommend reading everything you can about credit and collections, and learn the FDCPA [Fair Debt Collection Practices Act] inside and out."

Collector Steve Rapaport says a college degree is not essential, but it helps. His degree was in business. Some colleges offer specific programs in credit management, which include collection techniques.

"Collection clerks and accounts receivable clerks usually must have a high school diploma. Many recent entrants have a community college diploma," says Geoff Wilkinson, who works for a credit institute.

"They may be required to complete a college or [another] course in accounting, bookkeeping or computer operations. With additional training and experience, they may advance to supervisory positions requiring more skills."

Contact

  • Email Support

  • 1-800-GO-TO-XAP (1-800-468-6927)
    From outside the U.S., please call +1 (424) 750-3900

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OCAP believes that financial literacy and understanding the financial aid process are critical aspects of college planning and student success. OCAP staff who work with students, parents, educators and community partners in the areas of personal finance education, state and federal financial aid, and student loan management do not provide financial, investment, legal, and/or tax advice. This website and all information provided is for general educational purposes only, and is not intended to be construed as financial, investment, legal, and/or tax advice.