Real-Life Decision Making -- Solution
You don't buy the program.
You decide to rely on face-to-face contact and your existing systems. You
don't want to take the personal contact out of your job. You are applauded
by management, which assigns some extra people to help you with the projects
you have been working on.
A problem was found in the program that would make it incompatible with
your existing system, so it could not be used without an overhaul of the systems
you use right now. It's a good thing you didn't waste the company's
money.
Robert Neilson is a CKO and a professor of information systems management.
As Neilson puts it, a CKO creates a flow of knowledge across time, space and
boundaries. Every little decision that's made in the process has to have
some value to the company. Decisions have to be linked to what Neilson calls
"a business value proposition."
In order to come to a decision, explains Neilson, a CKO asks themselves
these questions: Why am I doing this? Am I doing this to get a product or
service to market quicker? Am I doing it to get closer to the customer? "In
other words, all of these efforts have to be anchored back into a business
value proposition," says Neilson.