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Chief Knowledge Officer

Real-Life Activities

Real-Life Math -- Solution

This Year

28,569 / 32,000 = 0.8927 = 89 percent of staff responded
16,499 / 28,569 = 0.5775 = 58 percent are satisfied
10,070 / 28,569 = 0.3524 = 35 percent are dissatisfied

Last Year

29,059 / 30,000 = 0.9686 = 97 percent of staff responded
16,499 / 29,059 = 0.5677 = 57 percent were satisfied
10,579 / 29,059 = 0.3640 = 36 percent were dissatisfied

Compared to last year, 1 percent more of the staff are satisfied with the knowledge management system. That means things within your company have stayed relatively the same.

John Peetz says that math is a factor in the everyday life of the CKO. "The use of statistic analysis is important in understanding the results of polls of employees.

"You need to be able to figure out how numbers change from year to year, how numbers indicate satisfaction and dissatisfaction in the workplace. Once you're able to figure out those numbers, you can figure out if there is a problem and how you can solve it."


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