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Orthodontic Assistant

Real-Life Activities

Real-Life Decision Making

In most cases, orthodontic assistants defer to their bosses -- the orthodontists -- when it comes to making decisions. But assistants also have to be prepared to make judgment calls on their own.

It's a particularly busy morning in the orthodontic office where you work. The waiting room is nearly full with patients. The doctor is already about a half hour behind schedule. Things will probably only get worse as the day goes along.

You make frequent visits to the waiting room to let patients and their parents know that the doctor is moving as quickly as he can and will be with them as soon as possible.

After one of these visits, you begin to worry that the waiting patients are getting restless. Although they smile when you come into the room, you are pretty sure they're not smiling when you turn your back.

The orthodontist is tied up with a difficult patient who isn't cooperating. You don't want to bother him, but you think it may be time to do something to address the long wait.

What do you do?

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    From outside the U.S., please call +1 (424) 750-3900

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