Slot Supervisor  What They Do

Just the Facts

Supervises and coordinates activities of slot department workers to provide service to patrons. Handles and settles complaints of players. Verifies and pays off jackpots. Resets slot machines after payoffs. Makes repairs or adjustments to slot machines or recommends removal of slot machines for repair. Reports hazards and enforces safety rules.

This career is part of the Hospitality and Tourism cluster Recreation, Amusements and Attractions pathway.

A person in this career:

  • Responds to and resolves patrons' complaints.
  • Performs minor repairs or makes adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  • Monitors payment of hand-delivered jackpots to ensure promptness.
  • Trains, supervises, schedules, and evaluates slot department workers, including change runners and slot technicians.
  • Resets slot machines after payoffs.
  • Answers patrons' questions about gaming machine functions and payouts.
  • Records the specifics of malfunctioning machines and documents malfunctions needing repair.
  • Patrols assigned areas to ensure that players are following rules and that machines are functioning correctly.
  • Attaches "out of order" signs to malfunctioning machines, and notifies technicians when machines need to be repaired or removed.
  • Enforces safety rules, and reports or removes safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Exposure to pollutants, gases, dust, fumes, odors, poor ventilation, etc.
  • Work in this occupation involves using your hands to hold, control, and feel objects more than one-third of the time
  • Work in this occupation requires being inside most of the time
  • Sound and noise levels are loud and distracting
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves standing more than one-third of the time
  • Work in this occupation involves walking or running more than one-third of the time

Working in this career involves (physical activities):

  • Picking out a particular sound in the presence of other sounds
  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Rotating shift work
  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Casino Manager -- Oversees casino operations and makes sure that casino guests have a pleasant experience and they also ensure that both guests and employees are playing by casino rules.
  • Key Person --
  • Slot Attendant --
  • Slot Floor Person --
  • Slot Floorperson --
  • Slot Manager -- Oversees the slot operation for a casino, from designing the layout for the slot floor, selecting the manufacturers and type and denominations of each machine, to overseeing the slot employees and their activities.
  • Slot Shift Manager --
  • Slot Shift Supervisor --
  • Slot Technician --