Real-Life Decision Making -- Solution
You find a flight on a larger plane that leaves shortly after their departing flight so the dog will arrive at their destination shortly after they do.
By checking the flight schedules, you may find another plane with room enough in the cargo hold to take on the dog, plus with a larger cargo area in which the dog kennel will fit.
If the schedules are within a few hours, it is a reasonable wait for the passengers because they failed to follow the directions for traveling with pets or failed to mention the size of their dog.
You may need to convince the passengers this is their best option, since many pet owners may feel uncomfortable sending their dog on a separate flight.
Accommodating pet and owners on the same flight, on a larger plane, would have been taking customer service to the highest level.
"Airline ticket agents need to determine the needs of passengers," says reservation agent Laura Nadin-Young. "Decisions on alternate transportation may be required. Passengers may need temporary accommodations."