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Reservation and Ticket Agent/Travel Clerk

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AVG. SALARY

$44,710

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EDUCATION

High school (GED) +

Real-Life Activities

Real-Life Decision Making -- Solution

You reschedule the passengers on a flight leaving tomorrow, on a larger plane that will accommodate the kennel, and assist them in finding a hotel that accepts pets for the night.

Though the dog could follow the owners on a separate flight, most pet owners would feel uncomfortable with this choice.

Booking both the pet and owners on a flight the following day may be an inconvenience for the passengers. But it is probably the best solution to an unusual predicament.

Helping them find a hotel that allows pets while they wait for their later flight ensures they will be satisfied with the special customer service they received from this airline.

And you can bet they will tell their friends what great care this airline takes with their passengers, especially as it was their error in failing to mention what a large dog they own.

"Airline ticket agents need to determine the needs of passengers," says reservation agent Laura Nadin-Young. "Decisions on alternate transportation may be required. Passengers may need temporary accommodations."


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OCAP believes that financial literacy and understanding the financial aid process are critical aspects of college planning and student success. OCAP staff who work with students, parents, educators and community partners in the areas of personal finance education, state and federal financial aid, and student loan management do not provide financial, investment, legal, and/or tax advice. This website and all information provided is for general educational purposes only, and is not intended to be construed as financial, investment, legal, and/or tax advice.