Real-Life Communication
Your store, one of the oldest and largest antique stores in the
city, is bustling with activity. You want to ensure that all customers who
walk into your store get the highest level of service from your representatives.
In order to be a suitable sales representative in an antique store, you've
got to know your stuff.
You own knowledge allows you to help the customers
learn about the products, as well as answer any questions they might have.
Plus, it helps the store, as customers might have items to sell to you. As
all your workers are busy with customers every day, it really becomes hard
to hold meetings, and to teach them on an individual basis about the history
of each antique that arrives in your store.
Therefore, whenever a new
antique arrives in the store, you make sure that an information sheet is immediately
typed to communicate the information to your sales representatives so that
they can become familiar with all the new products. This information is also
faxed to your valuable customers across the world. They prefer to learn about
your new items through faxes because they're too busy to come into your store.
A
new antique has just arrived in your store. It's a bookshelf, so let's write
an information sheet to communicate the details of this item:
Specifications
of the item
Date of Arrival: Today
Material
of Bookshelf: Mahogany
Colour: Dark Brown
Place of
Origin: Britain
Manufactured Date: estimated at early 1700s
Previous
Owners: The Royal Family
Dimensions: height 2.52 m, width
1.25 m, depth 0.45 m
Price: $5,999
Additional Information:
This bookshelf is believed to have been passed down to many noble royal figures.
It was donated by the Queen in September 1946 as a gift in commemoration of
the museum's 100th birthday. Since then, this bookshelf has been shipped for
display in museums in France, Italy and Spain.