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Discharge Coordinator

Real-Life Activities

Real-Life Communication -- Solution

The second answer is best. You explain the problem politely, letting the doctor know that next time, a few days of notice will be necessary. You ask the doctor to suggest what can be done -- which will mean either keeping the patient for a few extra days or sending her home without the equipment.

The first answer is bad because it is aggressive and rude.

The third answer is bad because you are apologizing for something that is not your fault. You are also not letting the physician know that several days of notice is required in the future. Plus, you are giving the doctor reason to think that you might locate the equipment today when you know that you won't.

"They teach nurses that discharge planning begins on the day of admission, but they don't teach that to the doctors," says Frances McNeil, a discharge coordinator. "That can be frustrating. You find out at the last minute that there is something needing to be done that you did not anticipate."


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