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Real-Life Activities

Real-Life Communication -- Solution

You are fixing a cassette player for a customer who is intrigued by electronics. As you clean the dirty tape head on his cassette player, he asks you about the repairs. These are the answers you could give to his questions:

  1. Don't use a screwdriver blade to remove hard-packed oxide from the tape head. Use the end of a pencil eraser or a plastic rod.
  2. A dirty tape head might cause weak, distorted or no sound in one stereo channel.
  3. Garbled music might be caused by improper tape head alignment.
  4. Turn the azimuth screw until the high-frequency reproduction is loudest and clearest.

Ian Walls is the owner of a car stereo store. He says installers need to be able to clearly explain technical terms to their customers.

"[The installer] is going to unintentionally speak in code sometimes, not in layman's language," says Walls.

If a stereo salesperson is around, then he or she can translate what the installer is saying. But sometimes installers deal directly with customers, so good communication skills are very valuable.

"When I'm hiring somebody, I'm looking for presentability and communication skills," says Walls.


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