Real-Life Decision Making -- Solution
You file a claim for a stolen watch.
You figure it's just a small thing. Ms. Logan is your client and you'd like to help her out. So what if "mysterious disappearance" is not covered by the policy? You decide to manipulate her claim. This way she will get some money for her loss and everyone will be happy.
But, as it turns out, everyone is not happy. A few weeks later, another member of the insurance company investigates the claim. It's standard company procedure to randomly investigate claims. When he begins questioning Ms. Logan about her watch, she reports it differently than what you had written down on the claim.
The result? You lose your job with the insurance company. You also get a warning -- if you ever misreport a claim again, your professional association will revoke your agent's license. Not only will you lose your job, but you won't be able to get another position with an insurance company. Ever.
Lying on a report can have very serious consequences for agents and brokers. Part of the job is to live up to the ethical standards of the profession. And that means being honest.
"There is a code of ethics that I am obligated to uphold," says David Creighton Sr. "When you get into the insurance business, you have to realize that you have an obligation not only to your clients, but to the company."