Housekeeping/Janitorial Workers Supervisor  What They Do

Just the Facts

First-Line Supervisors of Housekeeping and Janitorial Workers Career Video

Directly supervises and coordinates work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

This career is part of the Hospitality and Tourism cluster Lodging pathway.

A person in this career:

  • Plans and prepares employee work schedules.
  • Coordinates activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspects work performed to ensure that it meets specifications and established standards.
  • Performs or assists with cleaning duties as necessary.
  • Confers with staff to resolve performance and personnel problems, and to discuss company policies.
  • Establishes and implements operational standards and procedures for the departments supervised.
  • Investigates complaints regarding housekeeping services, and takes corrective action.
  • Maintains required records of work hours, budgets, payrolls, and other information.
  • Inspects and evaluates the physical condition of facilities to determine the type of work required.
  • Checks and maintains equipment to ensure that it is in working order.

Working Conditions and Physical Demands

People who do this job report that:

  • You would often handle loads up to 10 lbs., sometimes up to 20 lbs. You might do a lot of walking or standing, or you might sit but use your arms and legs to control machines, equipment or tools.
  • Work in this occupation involves bending or twisting your body more than one-third of the time
  • Work in this occupation involves use of protective items such as safety shoes, glasses, gloves, hearing protection, a hard hat, or personal flotation devices
  • Exposure to pollutants, gases, dust, fumes, odors, poor ventilation, etc.
  • Exposed to disease and infections more than once a month through work such as patient care, laboratory work, and sanitation control
  • Work in this occupation involves using your hands to hold, control, and feel objects more than one-third of the time
  • Work in this occupation requires being inside most of the time
  • Sound and noise levels are loud and distracting
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves standing more than one-third of the time
  • Work in this occupation involves walking or running more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Irregular hours
  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Buildings and Grounds Supervisor --
  • Custodian -- Responsible for cleaning and maintaining the health and safety standards of a residential or commercial building and may also be required to make basic repairs to the facility.
  • Environmental Services Director --
  • Environmental Services Supervisor (EVS) --
  • Executive Housekeeper --
  • Facilities Manager -- Responsible for the management of services and processes that support the core business of an organization, with a focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity.
  • Head Custodian --
  • Housekeeping Director --
  • Housekeeping Supervisor --
  • Maintenance Supervisor --