Real-Life Communication
Rob Ling, a former student at Zeke University, needs a transcript
of his final grades. Apparently, he is job hunting and wants his transcript
as ammunition in securing work.
After a few minutes on the telephone,
Rob grows impatient. "Look here," he says to you in a vexed tone, "I don't
want any of the usual red tape. You tell me the easiest way to get this done
and I can be out of your hair in a minute."
It takes you a few minutes
to find out that Rob Ling's student identification number was 74795-01. He
was born on July 10, 1996. He attended Zeke from January of 2015 until May
of 2019. His phone number is (555) 555-5555.
You have guidelines to
follow regarding transcript mailouts. The following information, in six steps,
must be taken down:
Step One -- You must take down the name
of the person requesting the transcript
Step Two -- You must get
the person's student number or his former student number
Step Three
-- You must take down his birth date, which aids in locating his records
Step
Four -- You must find out when the person attended Zeke
Step Five
-- You must get the person's mailing address
Step Six -- You must
get the person's phone number, just in case you require further information
Do
you have everything you need for the Ling request?