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Bill and Account Collector

job outlook graphic

JOB OUTLOOK

Stable

Real-Life Activities

Real-Life Decision Making -- Solution

You continue your efforts to get the account paid voluntarily.

This is the real-life decision made by collector Michelle Dunn. "If I have a swearing customer on the phone, I listen and let them finish, then try to calm them down or call them back later."

Being a collection clerk isn't about getting revenge or making a debtor feel worse than they probably already do. If you can diffuse an angry situation and turn it around, you've got the makings of a good collection career.

That doesn't mean that you wouldn't ever call the police or send an account to court. "I try to wait a while and do some other work, then go back and look at the account and make sure that such drastic action must taken. Once I am confident that there is no other way, then I feel better about doing it."


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OCAP believes that financial literacy and understanding the financial aid process are critical aspects of college planning and student success. OCAP staff who work with students, parents, educators and community partners in the areas of personal finance education, state and federal financial aid, and student loan management do not provide financial, investment, legal, and/or tax advice. This website and all information provided is for general educational purposes only, and is not intended to be construed as financial, investment, legal, and/or tax advice.