Usher/Ticket Taker  What They Do

Just the Facts

Assists patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.

This career is part of the Hospitality and Tourism cluster Recreation, Amusements and Attractions pathway.

A person in this career:

  • Greets patrons attending entertainment events.
  • Sells or collects admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Cleans facilities.
  • Settles seating disputes or helps solve other customer concerns.
  • Examines tickets or passes to verify authenticity, using criteria such as color or date issued.
  • Provides assistance with patrons' special needs, such as helping those with wheelchairs.
  • Guides patrons to exits or provides other instructions or assistance in case of emergency.
  • Refuses admittance to undesirable persons or persons without tickets or passes.
  • Assists patrons by giving directions to points in or outside of the facility or providing information about local attractions.
  • Assists patrons in finding seats, lighting the way with flashlights, if necessary.

Working Conditions and Physical Demands

People who do this job report that:

  • You would often handle loads up to 10 lbs., sometimes up to 20 lbs. You might do a lot of walking or standing, or you might sit but use your arms and legs to control machines, equipment or tools.
  • Work in this occupation requires being inside most of the time
  • Sound and noise levels are loud and distracting
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves standing more than one-third of the time
  • Work in this occupation involves walking or running more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Irregular hours
  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Docent --
  • Event Staff --
  • Lobby Attendant --
  • Ticket Attendant --
  • Ticket Taker --
  • Usher --
  • Visitor Services Assistant --
  • Visitor Services Associate --
  • Visitor Services Representative --
  • Visitor Services Specialist --