Gaming Supervisor  What They Do

Just the Facts

Gaming Supervisors Career Video

Supervises and coordinates activities of workers in assigned gaming areas. Circulates among tables and observes operations. Ensures that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

This career is part of the Hospitality and Tourism cluster Recreation, Amusements and Attractions pathway.

A person in this career:

  • Monitors game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Observes gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notifies security staff of suspected cheating.
  • Greets customers and asks about the quality of service they are receiving.
  • Performs paperwork required for monetary transactions.
  • Explains and interprets house rules, such as game rules or betting limits, for patrons.
  • Maintains familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  • Resolves customer or employee complaints.
  • Reports customer-related incidents occurring in gaming areas to supervisors.
  • Establishes and maintains banks and table limits for each game.
  • Monitors stations and games and moves dealers from game to game to ensure adequate staffing.

Working Conditions and Physical Demands

People who do this job report that:

  • You would often handle loads up to 10 lbs., sometimes up to 20 lbs. You might do a lot of walking or standing, or you might sit but use your arms and legs to control machines, equipment or tools.
  • Exposure to pollutants, gases, dust, fumes, odors, poor ventilation, etc.
  • Work in this occupation requires being inside most of the time
  • Sound and noise levels are loud and distracting
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves standing more than one-third of the time
  • Work in this occupation involves walking or running more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly at a distance
  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Rotating shift work
  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Casino Floorperson --
  • Casino Shift Manager --
  • Casino Supervisor --
  • Floor Supervisor --
  • Gaming Floor Supervisor --
  • Pit Boss -- Watches the floormen, who are the supervisors for table games dealers in a casino.
  • Pit Supervisor --
  • Shift Supervisor --
  • Slot Shift Manager --
  • Table Games Supervisor --