About This Career

Directly supervises and coordinates activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

This career is part of the Hospitality and Tourism cluster Recreation, Amusements and Attractions pathway.

A person in this career:

• Monitors game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
• Observes gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notifies security staff of suspected cheating.
• Performs paperwork required for monetary transactions.
• Responds to and resolves patrons' complaints.
• Greets customers and asks about the quality of service they are receiving.
• Performs minor repairs or makes adjustments to slot machines, resolving problems such as machine tilts and coin jams.
• Maintains familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
• Monitors payment of hand-delivered jackpots to ensure promptness.
• Explains and interprets house rules, such as game rules or betting limits, for patrons.
• Establishes and maintains banks and table limits for each game.

Working Conditions and Physical Demands

People who do this job report that:

• You would often handle loads up to 10 lbs., sometimes up to 20 lbs. You might do a lot of walking or standing, or you might sit but use your arms and legs to control machines, equipment or tools.
• Exposure to pollutants, gases, dust, fumes, odors, poor ventilation, etc.
• Work in this occupation requires being inside most of the time
• Sound and noise levels are loud and distracting
• Work in this occupation involves standing more than one-third of the time
• Work in this occupation involves walking or running more than one-third of the time

Working in this career involves (physical activities):

• Seeing clearly at a distance
• Seeing clearly up close
• Speaking clearly enough to be able to be understood by others
• Identifying and understanding the speech of another person

Work Hours and Travel

• Rotating shift work
• Weekend work