Insurance Policy Processing Clerk  What They Do

Just the Facts

Insurance Claims and Policy Processing Clerks Career Video

Processes applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.

This career is part of the Finance cluster Insurance pathway.

A person in this career:

  • Processes and records new insurance policies and claims.
  • Corresponds with insured or agent to obtain information or inform them of account status or changes.
  • Reviews and verifies data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
  • Compares information from application to criteria for policy reinstatement and approves reinstatement when criteria are met.
  • Examines letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
  • Modifies, updates, and processes existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
  • Transcribes data to worksheets and enters data into computer for use in preparing documents and adjusting accounts.
  • Organizes and works with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
  • Notifies insurance agent and accounting department of policy cancellation.
  • Processes, prepares, and submits business or government forms, such as submitting applications for coverage to insurance carriers.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Account Administrator --
  • Account Manager -- Serves as the primary business contact for the client and is responsible for client satisfaction, representing their needs and goals within the organization to ensure quality.
  • Administrative Underwriter --
  • Agency Service Representative --
  • Associate Financial Representative --
  • Customer Service Technician --
  • Field Secretary --
  • Insurance Analyst -- Reviews individual applications for insurance to evaluate degree of risk involved and determine acceptance of applications.
  • Premium Representative --
  • Processing Clerk --