Performs duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
This career is part of the Business Management and Administration cluster Administrative Services pathway.
A person in this career:
- Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answers telephones, direct calls, and takes messages.
- Communicates with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Maintains and updates filing, inventory, mailing, and database systems, either manually or using a computer.
- Compiles, copies, sorts, and files records of office activities, business transactions, and other activities.
- Opens, sorts, and routes incoming mail, answers correspondence, and prepares outgoing mail.
- Reviews files, records, and other documents to obtain information to respond to requests.
- Computes, records, and proofreads data and other information, such as records or reports.
- Completes work schedules, manages calendars, and arranges appointments.
- Types, formats, proofreads, and edits correspondence and other documents, from notes or dictating machines, using computers or typewriters.