Concierge  What They Do

Just the Facts

Concierges Career Video

Assists patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

This career is part of the Hospitality and Tourism cluster Lodging pathway.

A person in this career:

  • Makes dining and other reservations for patrons, and obtains tickets for events.
  • Provides information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Makes travel arrangements for sightseeing or other tours.
  • Receives, stores, or delivers luggage or mail.
  • Performs office duties on a temporary basis when needed.
  • Picks up and delivers items or runs errands for guests.
  • Carries out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Arranges for the replacement of items lost by travelers.
  • Arranges for interpreters or translators when patrons require such services.
  • Plans special events, parties, and meetings, which may include booking musicians or celebrities to appear.

Insider Info

Dig into the details and check out what people in this job have to say about their work.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Exposed to hazardous situations involving possible injury such as cuts, bites, stings, and minor burns more than once a month
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves sitting more than one-third of the time
  • Work in this occupation involves standing more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Rotating shift work
  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Activities Concierge --
  • Chef Concierge --
  • Chief Concierge --
  • Club Concierge --
  • Conference Concierge --
  • Guest Service Agent -- Provides efficient and effective front desk service by handling hotel reservations, greeting arriving guests, providing information and offering assistance.
  • Guest Service Supervisor --
  • Hotel Concierge --
  • Lobby Concierge --