Order Clerk  What They Do

Just the Facts


Order Clerks Career Video



Receives and processes incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

This career is part of the Business Management and Administration cluster Administrative Services pathway.


A person in this career:

  • Verifies customer and order information for correctness, checking it against previously obtained information as necessary.
  • Receives and responds to customer complaints.
  • Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
  • Informs customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enters this information on order forms.
  • Recommends merchandise or services that will meet customers' needs.
  • Prepares invoices, shipping documents, and contracts.
  • Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
  • Computes total charges for merchandise or services and shipping charges.
  • Directs specified departments or units to prepare and ship orders to designated locations.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time
  • Sound and noise levels are loud and distracting
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Hub Associate --
  • Materials Specialist --
  • Order Analyst --
  • Order Entry Administrator --
  • Order Entry Representative --
  • Order Processing Clerk --
  • Order Taker --
  • Sales Assistant --
  • Warehouse Clerk --