Patient Representative  What They Do

Just the Facts

Assists patients in obtaining services, understanding policies and making health care decisions.

This career is part of the Business Management and Administration cluster Administrative Services pathway.

A person in this career:

  • Coordinates communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interviews patients or their representatives to identify problems relating to care.
  • Maintains knowledge of community services and resources available to patients.
  • Refers patients to appropriate health care services or resources.
  • Investigates and directs patient inquiries or complaints to appropriate medical staff members and follows up to ensure satisfactory resolution.
  • Explains policies, procedures, or services to patients using medical or administrative knowledge.
  • Provides consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.
  • Collects and reports data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
  • Identifies and shares research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
  • Reads current literature, talks with colleagues, continues education, or participates in professional organizations or conferences to keep abreast of developments in the field.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Exposed to disease and infections more than once a month through work such as patient care, laboratory work, and sanitation control
  • Work in this occupation requires being inside most of the time
  • Sound and noise levels are loud and distracting
  • Work in this occupation involves sitting more than one-third of the time
  • Work in this occupation involves walking or running more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Admissions Coordinator --
  • Case Manager -- Deals with individuals involved in accident claims to ensure that the individual receives the best possible options.
  • Medicaid Service Coordinator (MSC) --
  • Patient Access Specialist --
  • Patient Advocate --
  • Service Coordinator --