Social/Community Services Manager  What They Do

Just the Facts

Social and Community Service Managers Career Video

Plans, organizes or coordinates the activities of a social service program or community outreach organization. Oversees the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

This career is part of the Human Services cluster Family and Community Services pathway.

A person in this career:

  • Evaluates the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
  • Provides direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
  • Recruits, interviews, and hires or signs up volunteers and staff.
  • Establishes and maintains relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
  • Establishes and oversees administrative procedures to meet objectives set by boards of directors or senior management.
  • Directs activities of professional and technical staff members and volunteers.
  • Plans and administers budgets for programs, equipment, and support services.
  • Participates in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
  • Prepares and maintains records and reports, such as budgets, personnel records, or training manuals.
  • Researches and analyzes member or community needs to determine program directions and goals.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Overnight travel
  • Overtime work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Adoption Services Manager --
  • Children's Service Supervisor --
  • Clinical Services Director -- Responsible for administrative and clinical direction of programs and services with awareness of community needs.
  • Community Services Block Grant/Outreach Social Worker (CSBG/Outreach Social Worker) --
  • Director of Child Welfare Services --
  • Director of Social Services --
  • Program Director -- Oversees the coordination and administration of all aspects of a program including planning, organizing, staffing, leading, and controlling program activities.
  • Program Manager --
  • Social Services Director --
  • Vocational Rehabilitation Administrator --