General/Operations Manager  What They Do

Just the Facts

General and Operations Managers Career Video

Plans, directs, or coordinates the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

This career is part of the Business Management and Administration cluster General Management pathway, Operations Management pathway.

A person in this career:

  • Reviews financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
  • Directs and coordinates activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Directs administrative activities directly related to making products or providing services.
  • Prepares staff work schedules and assigns specific duties.
  • Monitors suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
  • Directs or coordinates financial or budget activities to fund operations, maximize investments, or increase efficiency.
  • Establishes or implements departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
  • Performs personnel functions such as selection, training, or evaluation.
  • Plans or directs activities such as sales promotions that require coordination with other department managers.
  • Sets prices or credit terms for goods or services based on forecasts of customer demand.

Insider Info

Dig into the details and check out what people in this job have to say about their work.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time
  • Sound and noise levels are loud and distracting
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Irregular hours
  • Overnight travel
  • Overtime work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Business Manager --
  • Facilities Manager -- Responsible for the management of services and processes that support the core business of an organization, with a focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity.
  • Facility Manager --
  • General Manager (GM) --
  • Operations Director --
  • Operations Manager --
  • Plant Manager --
  • Plant Superintendent --
  • Production Manager --
  • Store Manager --