Retail Sales Manager/Supervisor  What They Do

Just the Facts


Directly supervises and coordinates activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

This career is part of the Marketing cluster Professional Sales pathway.


A person in this career:

  • Provides customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Directs and supervises employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitors sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventories stock and reorders when inventory drops to a specified level.
  • Instructs staff on how to handle difficult and complicated sales.
  • Hires, trains, and evaluates personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assigns employees to specific duties.
  • Enforces safety, health, and security rules.
  • Examines merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plans budgets and authorizes payments and merchandise returns.

Insider Info

Dig into the details and check out what people in this job have to say about their work.



Working Conditions and Physical Demands

People who do this job report that:

  • You would often handle loads up to 10 lbs., sometimes up to 20 lbs. You might do a lot of walking or standing, or you might sit but use your arms and legs to control machines, equipment or tools.
  • Work in this occupation involves using your hands to hold, control, and feel objects more than one-third of the time
  • Work in this occupation requires being inside most of the time
  • Sound and noise levels are loud and distracting
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves standing more than one-third of the time
  • Work in this occupation involves walking or running more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Irregular hours
  • Overtime work
  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Assistant Manager --
  • Assistant Store Manager --
  • Bakery Manager -- Responsible for managing department inventory, in-stock position, pricing integrity, merchandising, labor, and other operational processes to company standards.
  • Deli Manager -- Responsible for managing department inventory, in-stock position, pricing integrity, merchandising, labor, and other operational processes of the Deli Department to company standards.
  • Department Manager --
  • Manager --
  • Meat Department Manager --
  • Office Manager --
  • Shift Manager --
  • Store Manager --