Counter/Rental Clerk  What They Do

Just the Facts


Receives orders for repairs, rentals and services. May describe available options, compute cost, and accept payment.

This career is part of the Marketing cluster Professional Sales pathway.


A person in this career:

  • Greets customers and discusses the type, quality, and quantity of merchandise sought for rental.
  • Computes charges for merchandise or services and receives payments.
  • Answers telephones to provide information and receive orders.
  • Provides information about rental items, such as availability, operation, or description.
  • Rents items, arranges for provision of services to customers, and accepts returns.
  • Inspects and adjusts rental items to meet needs of customer.
  • Explains rental fees, policies, and procedures.
  • Prepares rental forms, obtaining customer signature and other information, such as required licenses.
  • Keeps records of transactions and of the number of customers entering an establishment.
  • Reserves items for requested times and keeps records of items rented.

Working Conditions and Physical Demands

People who do this job report that:

  • You would often handle loads up to 10 lbs., sometimes up to 20 lbs. You might do a lot of walking or standing, or you might sit but use your arms and legs to control machines, equipment or tools.
  • Work in this occupation requires being inside most of the time
  • Sound and noise levels are loud and distracting
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves standing more than one-third of the time
  • Work in this occupation involves walking or running more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Irregular hours
  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Cashier -- Records and receives payment from customers for the purchase of goods, services and admission fees.
  • Clerk --
  • Counter Clerk --
  • Crew Member --
  • Customer Service Associate (CSA) --
  • Customer Service Representative (CSR) --
  • Leasing Consultant -- Shows real estate to potential customers for the purpose of leasing.
  • Rental Agent --
  • Sales Clerk --
  • Video Clerk --